As quality of delivery and sustainability take centre stage in the events industry, technical production companies are under increasing pressure to implement robust processes that meet evolving client expectations. The latest step forward in this comes as leading technical production company Universal Live achieves ISO 9001 and ISO 14001 certifications – two globally recognised standards that reinforce best practices in quality and environmental responsibility.
ISO certifications are seen as a marker of trust for clients. ISO 9001 ensures that organisations have structured processes in place to maintain consistent, high-quality service delivery, whilst ISO 14001 focuses on reducing environmental impact through responsible resource management. For technical production companies, where precision and efficiency are critical, achieving these standards demonstrates a proactive approach to both operational excellence and sustainability.
“Technical excellence is at the heart of everything we do, but it’s just as important that we’re operating in a way that’s efficient, responsible and future-focused,” says Kirsty Waine, Managing Director at Universal Live. “Achieving ISO 9001 and ISO 14001 recognises the processes we’ve put in place to ensure we continue delivering the best service to our clients whilst making the most sustainable choices to reduce our impact on the planet.”
With an increasing number of agencies and venues prioritising delivery partners that hold quality of service and sustainability in high regard, event suppliers are being called upon to demonstrate transparency in their operations. Certification provides assurance that technical production teams are not only meeting industry standards but are also continuously improving their practices.
“For us, attention to detail is everything. These certifications reinforce our promise to clients that quality and sustainability aren’t just priorities or something we say we do but they are truly embedded in our ways of working,” adds Ben Phillips, Operations Director at Universal Live.
These ISO certifications are a foundation for ongoing improvement for any business. With an eye on the future, Universal Live is now setting its sights on ISO 20121:2024 and ISO 45001, the international standard for sustainable event management and Occupational Health and Safety, respectively. This next step will further align the company’s operations with industry-wide sustainability goals, ensuring that technical production continues to evolve in line with best practices.
“We know that the industry is evolving, and expectations around quality and sustainability are higher than ever,” explains Neil Clappison, Special Projects & Sustainability Lead at Universal Live. “We’re committed to staying ahead of the curve where we’re not just meeting standards, but we are in fact setting them.”
As the events sector continues to push for more transparent, responsible and high-quality delivery partners, agencies and venues have a growing need for suppliers to demonstrate clear, measurable commitments to quality, sustainability and best practices. For businesses striving to meet their own quality and sustainability goals, choosing partners with proven frameworks and a proactive approach to best practices is becoming more important than ever.
For more information about Universal Live and their services, please visit www.universal-live.com
