Whilst events and hospitality sales trainers Selling Savvy have enjoyed a longstanding reputation for informing the sales functions of hotels, venues, event agencies and other suppliers to the sectors, they have recently invested in a new mystery shopping platform. This upscaled platform is now equipping them to deliver unique insights that extend beyond their previous mystery shopping services, or any other services currently on the market.
“The results on rocket fuel are the result of elevated data-driven analytics, where every single question is linked to a sales skill,” explains Director Kate Plowright. “It’s such an exciting proposition for our existing and new clients, because it’s built on actually improving sales skills and consequently sales results, rather than just tracking what’s going on and telling businesses they could be doing better.”
Key unique selling points of the upgraded mystery shopping platform include:
- Tailorable criteria – To highlight brand values, cross-sell between properties and get the specific data needed to act on opportunities and risks
- Sales skills – To identify the specific needs-based training areas per property or business, team or individual team member
- ‘Analysis of Results’ feedback – Regular meetings to discuss trends, actionable quick wins, and strategies for improvement
These mystery shops are available for hospitality and events businesses with on-property or central-res teams or personnel who are involved with selling:
- Corporate events
- Private events, e.g. weddings and birthday celebrations
- Bedroom accommodation
- Group bedroom bookings
They can be carried out across a variety of enquiry mediums, including mystery phone calls, email enquiries and web form submissions, from £99.00 per transaction, across a recommended minimum of 24 months to track improvement on a weekly, monthly or quarterly basis.
For more information, contact Kate Plowright on 01483 338186 or kate@sellingsavvy.co.uk
