It’s time to think differently (again).
It will come as no surprise to any hotel or venue Owner or Manager that recruitment of Event or C&B Managers, Coordinators, Administrators is a real challenge. Finding those with experience is like looking for a needle in a haystack and whilst training people up is always the right attitude to have, sometimes this just isn’t practical or possible.
Training requires a trainer, and every trainee deserves the right to dedicated time and input from a knowledgeable and experienced trainer who can impart accurate information, allowing the trainee to grow and develop. Without a trainer on the team, there’s a risk the trainee may struggle or worse, fail – a lose, lose situation.
However, help is at hand. An outsourced solution, giving you the benefit of experienced individuals who act as your Events admin team, represent you on the phone and by e-mail, even on site if needed on occasion, take and respond to enquiries in a timely fashion, convert enquiries, manage amendments and let you deliver the event at an operational level.
It may be that outsourcing is a short-term strategic plan for you, to ease pressure on individuals within the business, free up resource to be customer facing or simply to provide a resource to action enquiries. Either way, if you are not managing event enquiries and responding to agents in a timely fashion, you are potentially losing business at a time when profitable revenue generation is critical.
Your Affordable Sales Team (YAST) already provide this service for a number of clients, receiving and responding to event enquiries, writing proposals and completing RFP’s, following up once proposals have been submitted, processing the event booking, creating the Event Sheet and handing over to the Ops team.
YAST fill the void of the Event admin role and work with Hotels and Venues, to their specification, to ensure a timely response to enquiries, proposals are submitted, chased and updated, and event revenue is generated at a time when properties are struggling to find employees to undertake this role.
Contact us today to learn more about our outsourced Event Admin solution and how this can help you to fulfil your revenue opportunities. Be it a short-term fix or a longer term strategy, YAST are delighted to speak with you and to establish how we can help and how we can support your business now and on an ongoing basis to build a pipeline and get business on the books.
Struggling to deliver an event or to train up employees to take on supervisory roles? YAST may be able to help with an outsourced operations team ready to take on front of house F&B service. We have skilled personnel who can train and develop in house teams or, if needed, service a function or event.
We look forward to hearing from you.
Contact kevan.holland@tridenthospitality.co.uk for further information.
About Your Affordable Sales Team (YAST):
YAST is a collaboration between Claire Lee of Venue Queen and Borrow My Garden, Kevan Holland and Martin Dempster of Trident Hospitality and Amod Marathe of All4 Operations.
We offer a suite of solutions for independent Venues, hotels and hospitality establishments providing proactive support in sales, representation, business strategy, operational support across all facets of the business to add value to the on-site team.
